Privacy Policy

Effective Date: April 11, 2026

This policy explains how Ecbee collects, uses, and protects your information when you use our e-commerce platform and services.

1. Who We Are

Ecbee is a tailor-made e-commerce solutions provider headquartered in Chennai, Tamil Nadu, India. We build and operate customised digital commerce portals for businesses across B2B, B2C, D2C, B2B2C, and micro-marketplace models. Our services include web portals, mobile applications (Android & iOS), and integrated backend systems for brands and their distribution networks.

Registered Address: 28, 3rd Floor, Sai Muthu Siva Apartments, Pasumpon Muthuramalinga Thevar Road, Nandanam, Chennai, Tamil Nadu 600035, India.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and company name (from contact and onboarding forms)
• Business registration details and GST/tax identification numbers
• Billing and shipping addresses
• Login credentials for portal accounts
• Communications you send us via email or the contact form

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and clickstream data on our website
• Referring URLs and search terms
• Cookies and similar tracking technologies

Information from business clients and their end users:

• Transaction and order data processed through portals we build for clients
• End-user account data on client-operated platforms powered by Ecbee
• Product catalogue, pricing, and inventory data submitted by clients

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotations for our services
• Develop, deliver, and maintain customised e-commerce portals for our clients
• Process transactions and manage order fulfilment on client platforms
• Send service-related communications, updates, and technical notices
• Improve our website, platform features, and user experience
• Provide analytical reporting and operational insights to our business clients
• Comply with applicable legal obligations under Indian law
• Detect and prevent fraud, abuse, or security incidents

We do not use your information for unsolicited advertising or sell it to third-party marketers.

4. Sharing of Information

We do not sell or rent personal information. We may share it only in the following circumstances:

• Service providers: Trusted vendors (hosting, payment gateways, logistics partners, CRM/ERP systems) who process data strictly on our behalf under contractual confidentiality obligations.
• Business clients: Where you are an end-user of a portal operated by one of our business clients, that client may access your data as the data controller for their platform.
• Legal requirements: Where disclosure is required by Indian law, court order, or a competent regulatory authority.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to the same privacy commitments.

5. Cookies & Tracking Technologies

Our website and platform use cookies for the following purposes:

• Essential cookies: Required for basic site functionality, session management, and security.
• Analytics cookies: Help us understand how visitors navigate our site so we can improve performance and usability.
• Preference cookies: Store your settings and choices across visits.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform. We do not use third-party advertising cookies on ecbee.in.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information, including:

• Secure HTTPS encryption across all web properties
• Access controls and role-based permissions for internal systems
• Regular security assessments and vulnerability monitoring
• Secure integration protocols for ERP, CRM, and logistics partner connections

While we take all reasonable precautions, no method of transmission over the internet is completely secure. Please contact us immediately if you suspect any unauthorised access to your account.

7. Data Retention

We retain personal information only for as long as necessary:

• Contact and enquiry data: up to 3 years or until the business relationship concludes.
• Client portal and transaction data: per the terms agreed in the client service agreement.
• Analytics and log data: up to 12 months.

Upon expiry, data is securely deleted or anonymised.

8. Your Rights

Subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data where there is no overriding legal basis to retain it
• Withdraw consent for processing where consent is the legal basis
• Raise a grievance with our Data Protection Officer or a competent supervisory authority

To exercise any of these rights, please contact us.

9. Third-Party Services & Integrations

Ecbee platforms commonly integrate with third-party services including payment gateways, logistics providers, ERP/CRM systems, and analytics tools at the direction of our business clients. Each third party operates under its own privacy policy. Ecbee is not responsible for the data practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by email or in-platform notice. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy:

Ecbee
28, 3rd Floor, Sai Muthu Siva Apartments,
Pasumpon Muthuramalinga Thevar Road, Nandanam,
Chennai, Tamil Nadu 600035, India.
Email: info@ecbee.in
Phone: +91-89257-24999

We aim to respond to all privacy-related queries within 30 business days.

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